Resume of Robert Westbrook

Work Experience

September 2022 – Present
Courseware Developer
Flightline Training Services
Toronto, Ontario

Create and modify maintenance training courses for various business and commercial aircraft. Extensive use of Adobe InDesign, Adobe Illustrator, Acrobat Pro, Microsoft PowerPoint, Excel, and Word. Course Creation and Administration of Learning Management Systems TalentLMS and CPaT.

July 2022 – September 2022
Videographer
Century Nissan
Antigonish, Nova Scotia

• Record, edit, and post Service Department videos for customer vehicles
• Creation of work orders
• Consultation with service department Technicians to ensure accurate customer communication of vehicle condition and repairs needed
• Use of CapCut editing software for editing and assembly of video clips
• Use of proprietary TruVideo hosting platform for storage and customer playback of Service Department videos

February 2022 – July 2022
Aircraft Inspector
Bombardier Aerospace
Windsor Locks, Connecticut

Airframes: Bombardier Global Express, Global 7500, Challenger 350, Challenger 650

• Utilized IBM’s Maximo For Aviation Maintenance Management Software
• Disassembly
• Inspection
• Repair & replacement of worn parts
• Documentation of all processes in accordance with Bombardier QA
• Reassembly
• Functional checks & tests

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September 2021 – February 2022
Aircraft Inspector
Bombardier Aerospace
Dallas, Texas

Airframes: Bombardier Global Express, Global 7500, Challenger 350, Challenger 650

• Disassembly
• Inspection
• Repair & replacement of worn parts
• Documentation of all processes in accordance with Bombardier QA
• Reassembly
• Functional checks & tests

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June 2021 – Present
Network Configuration Specialist
Kelly Services
Port Hawkesbury, NS

• Troubleshoot and resolve network connectivity issues
• Consultation with business and government entities
• Remote liaison with Subject Matter Experts
• Analysis of business needs

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November 2019 – May 2020
Preflight Inspector – Global 7500
Bombardier Aerospace
Toronto, Ontario

Airframes: Bombardier Global 7500

Duties:

Ensure airworthiness of new and recently flight tested Global 7500 business jets as they leave production in preparation for customer delivery.

• Resolve flight crew reported issues in accordance with Bombardier Aerospace Process Specifications (BAPS)
• Aircraft jacking and weighing
• Engine runs
• Flight control system checks
• Hydraulic system checks
• Pre-flight and post-flight daily inspection
• Use of scissor lifts for inspection & repairs at heights

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Oct 2017 – Oct 2019
Training Coordinator / Instructional Designer
MHI Canada Aerospace, Inc.
Mississauga, Ontario

Airframes: Bombardier Global Express, Bombardier Challenger 350

Duties:

• As a member of the HR team, designed and documented the training curriculum for structural assemblers employed constructing the wings for the Bombardier Global Express and Bombardier Challenger 350 business jets.
• Utilized and administered Brightspace LMS, Articulate 360 LMS, Adobe Captivate, and Chamilo LMS for creation of e-learning modules within the company intranet.
• Utilized Bombardier Engineering documents in an S1000D, ATA, and AS9100 QMS environment to create training publications which comply with Engineering requirements.
• Provided support to Production in terms of maintaining Qualifications and Certifications for line personnel.
• Taught in a classroom environment (12-16 people) relating to aircraft performance, structures and manufacturing techniques.
• Designed printed training publications, PowerPoint presentations, and media-rich video presentations of specific manufacturing techniques utilizing industry standard software tools such as Adobe Creative Suite (Adobe Illustrator, Adobe InDesign, Adobe Premiere, Adobe Photoshop).
• Designed and update testing materials using Microsoft Word, practical testing procedures, and conducted employee testing for initial certification & renewal.
• Interviewed applicants for structural assembly positions and made hiring recommendations based on performance and practical testing.
• Designed & constructed Excel-based applicant statistical evaluation tools to enable consistent, quantifiable candidate testing results to assist in determination of the best Structural Assembler candidates
• Conducted weekly orientation on FOD (Foreign Object Debris/Foreign Object Damage) safety to all new MHICA employees.
• Implemented Document Control processes
• Conducted internal training compliance audits and assist in external audit compliance.
• Assisted in implementation of 7S processes across the manufacturing workflow.

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Jun 2017 – Sep 2017
Airframe & Powerplant Mechanic
JD Aero Maintenance
Sault Ste. Marie, Ontario

Airframes: Bombardier Q400

Duties:

• disassembly of all inspection panels/cowls
• sorting & organization of parts for ease of re-installation
• inspection of parts & assemblies for wear & damage
• replacement of worn or damaged parts

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Sep 2008 – Dec 2015
Manager / Graphic Designer
Bounty Print / Strait Printing
Port Hawkesbury, Nova Scotia

Duties:

• designed documents and publications for business and government using industry standard page layout and design software (Adobe Illustrator, Adobe Photoshop, Adobe Lightroom, Adobe InDesign, CorelDraw, EFI Command Workstation)
• liaised with provincial, county, and municipal officials and business owners in the process of document creation, approval, and production
• experience in the configuration, operation, and troubleshooting of the following lines of digital production color copiers: Konica-Minolta Bizhub C5501, Xerox DocuColor 3535, Xerox DocuColor 12, Ricoh Aficio
• managed all IT aspects (network configuration, designed and implemented daily offsite backup workflow)
• Designed, installed, and maintained company website using WordPress CMS
• completed daily and weekly priority planning
• provided input on major corporate purchasing decisions
• operated printing and finishing machinery
• investigated equipment malfunctions and carried out repairs
• trained and managed new employees in the operation of complex equipment

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Jan 2006 – Sep 2013
Contract Web Developer
Self-Employed
Port Hawkesbury, Nova Scotia

• Developed database-driven, dynamic web-based interfaces
• Installed and configured Joomla! CMS and WordPress CMS websites, with customization of themes and templates.
• Produced web-integrated video using Flash, HTML5, and 360-degree immersive photography for clients
• Investigated new sales leads and developed specific web interfaces for prospective clients
• Maintained logs of all sales prospects using the Sugar CRM application
• Utilized web-based project tracking and milestone tools such as Basecamp

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Jan 2006 – Jan 2007
Check 21 Account Setup Analyst
Bank of America
Port Hawkesbury, Nova Scotia

Duties:

• Managed the account setup process for new clients
• Utilized Documentum e-room issue tracking system
• Trained new Check 21 Back Office employees
• Created documentation for account setup processes
• Evaluated and entered relevant client-supplied documentation
• Made outgoing phone calls to existing customers to schedule software training

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Apr 2005 – Dec 2005
Reservations Agent
United Airlines
Port Hawkesbury, Nova Scotia

Duties:

• Provided flight information to potential passengers in a contact centre environment
• Utilized proprietary computer interface to sell and schedule passenger itineraries
• Resolved customer satisfaction issues

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Jan 1997 – Dec 2003
Technical Manager
Green Lizard Graphics (self-employed)
Antigonish, Nova Scotia

• Provided web development, technical consultation, graphic design and digital media services to several businesses, organizations and individuals – including the Antigonish Regional Development Authority and the Town of Monastery
• Researched, developed and utilized new and creative uses of technologies
• Provided technology-related instruction and technical support to clients using remote and in-person consultations
• Developed new markets for products and services
• Organized and managed time to meet customer/project deadlines

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Feb 2002 – Mar 2003
IT Specialist / Webmaster
Futures Group Incorporated
Omaha, Nebraska

Duties:

• Collaborated on publishing and web-based projects with associates in Russia and China
• Set up, configured, and tested audiovisual equipment for company seminars and presentations
• Maintained 7-computer network; redesigned network to improve speed, stability and efficiency of access
• Updated and maintained company client database
• Developed and managed off-site computer backup strategy
• Managed the migration of the company through a major operating system upgrade (MacOS 9 to MacOS 10)
• Installed and configured two 802.11b wireless computer networks
• Revised and maintained company website; designed and implemented web-based form for clients to enter data online from anywhere in the world for company report generation, saving the expense of international shipping costs
• Designed and created company marketing publications
• Provided on-call home computer support to company President and Partners

• Maintained 7-computer network; redesigned network to improve speed, stability and efficiency of access
• Updated and maintained company client database
• Developed and managed off-site computer backup strategy
• Managed the migration of the company through a major operating system upgrade (MacOS 9 to MacOS 10)
• Installed and configured two 802.11b wireless computer networks
• Revised and maintained company website; designed and implemented web-based form for clients to enter data online from anywhere in the world for company report generation, saving the expense of international shipping costs
• Designed and created company marketing publications
• Provided on-call home computer support to company President and Partners

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Jan 2002 – Mar 2002
New Accounts Analyst
Ameritrade
Omaha, Nebraska

Duties:

• Assisted new and prospective Ameritrade account holders through the online account signup process
• Provided information on differences between accounts and resolved customer technical problems
• Completed two-week internal course from Ameritrade outlining stock market structure, securities laws, Ameritrade account structures and various trading strategies

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Jan 1995 – May 1996
Flight Line Mechanic
Express One Airlines
Dallas, Texas

Airframes: Boeing 727-100, 727-200, 737-200 • FAA Part 121 Operator

Duties:

• turnaround inspections
• tire & wheel changes
• A-checks
• servicing of CVR and FDR batteries
• engine removal, buildup, installation, and test (JT8D)
• borescope inspection of engine compressor
• minor sheet metal repairs

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Aug 1993 – Dec 1994
A&P Mechanic
Bossier Caddo Aviation
Shreveport, Louisiana

Airframes: Cessna 310, 172, 182, 152, Piper Cherokee, Mooney M20, Citabria Decathlon, Globe Swift • FAA Part 91 Operator

Duties:

• 100-hour inspections
• annual inspections
• routine maintenance
• oil changes
• oil pressure spring adjustments
• spark plug changes
• structural repairs
• wingtip fairing repairs

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Jul 1992 – Jul 1993
Flight Mechanic
Buffalo Airways / HeavyLift / Iberia
Stansted, United Kingdom and Madrid, Spain

Airframes: Boeing 707-321C Freighter • FAA Part 121 Operator

Duties:

• performed 24-hour on-call maintenance in Spain & England
• engine removal & replacement, test operation (JT3D)
• turnaround inspections
• preflight inspection
• removal and replacement of failed components (instruments, gyros)
• minor sheet metal repairs

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Mar 1991 – Jun 1992
Duncan Aviation
Turbine Engine Specialist
Lincoln, Nebraska

Engines: Honeywell / Garrett TFE-731 & TPE-331, Pratt & Whitney JT15D, General Electric CJ610 • FAA Part 145 Repair Station

Airframes: Lear 35, Cessna Citation, Hawker 700, Lockheed JetStar, Fairchild Metroliner, Mitsubishi MU-2, BAE Jetstream

Duties:

• engine removal & installation
• propeller removal & installation
• turbine section disassembly & inspection
• liquid penetrant inspection (LPI)
• turbine & fan blade inspection
• fan & turbine balancing
• planetary gearbox disassembly & inspection (TFE-731)

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Dec 1988 – Feb 1991
A&P Mechanic
TRAMCO / ATS
Everett, Washington

Airframes: Boeing 727-100, 737-200, 737-300, 757-200 • FAA Part 145 Repair Station

Duties:

• C-Check, D-Check, disassembly/inspection/reinstallation of pressurization system ductwork & components
• rivet removal/installation for Section 41 structural inspections/upgrades
• structural repairs using rivets & doublers according to Boeing repair specifications
• surface prep for eddy current inspection

Education

1987 – 1988
Spartan College of Aeronautics and Technology
Diploma & A&P License, Airframe & Powerplant Mechanics (A&P)

(Formerly known as Colorado Aero Tech) Training areas included:

• metallic and composite structural fabrication and inspection
• turbine and reciprocating engine systems
• hydraulic and pneumatic systems
• aircraft navigation systems
• flight control and fuel metering systems
• airframe & powerplant electrical systems
• welding
• Federal Aviation Regulations

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2016 – 2017
Holland College
Diploma, Aircraft Gas Turbine Technician

Training areas included:

• Turbine engine design and construction
• Lubrication systems
• Reduction gearboxes and bearings
• Anti-ice and anti-stall systems
• Engine testing & operation
• Disassembly, part sorting procedures, reassembly
• Inspection of components
• Maintenance
• Overhaul
• Reference materials (IPC, MM, STC)
• Preparing engines for shipping and storage

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Apr 2017 – Aug 2017
ICS Canada
Diploma, Aircraft Maintenance Technology

Training areas included:

• Aircraft components and terminology
• Electrical generators and motors, aircraft structural materials and hardware
• Sheet metal structural repair, aircraft hydraulic and pneumatic power systems, instrument systems and cabin atmosphere controls
• Helicopter maintenance
• Avionics fundamentals
• Canadian aviation regulations

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2014
Canadian Institute for Non-Destructive Evaluation
Diploma, Radiation Safety and CEDO Preparation

Training areas included:

• Fundamentals of radiation physics
• Origin of penetrating radiation
• Maximum permissible doses
• Fundamentals of radiation protection: time, distance, shielding
• Emergency situations
• Radiation measurements and instrumentation
• Provincial regulations
• Regulations of the Atomic Energy Control Board
• Transportation of radioactive materials

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1998 – 2001
St. Francis Xavier University

Information Systems, Biology

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Licenses and Certifications

Airframe & Powerplant License
Federal Aviation Administration
Issued December 1988

Aircraft Turbine Technician Certificate
Holland College
Issued Jun 2017

Transport Canada Approved Aircraft Mechanic Diploma
ICS Canada
Issued August 2017

Radiation Safety & Certified Exposure Device Operator Preparation Diploma
Canadian Institute for Non-Destructive Evaluation (CINDE)
Issued Feb 2014

Project Management Certificate
Nova Scotia Workplace Education
Issued January 2014

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Skills

• Aircraft Maintenance
• Aircraft Engines
• Corporate Aircraft
• Aerospace
• Aerodynamics
• Aircraft Systems
• Aircraft Structures
• Mechanics
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• CorelDRAW
• Adobe Lightroom
• Microsoft Office
• Adobe Premiere Pro
• Backup Solutions
• Hardware Diagnostics
• Photography
• Video Editing
• Videography
• Page Layout
• Digital Printing
• Adobe Creative Suite
• Web Design
• Cloud Computing
• Network Administration
• Scanning
• Data Recovery
• Astronomy
• Observational Astronomy
• Astrophotography
• Microsoft PowerPoint
• Technical Writing
• Technical Documentation
• Technical Drawing
• Technical Training
• Adobe FrameMaker
• E-Learning
• Management
• Human Resources
• Training Coordinator
• Adult Education
• Learning Management Systems
• WordPress
• Grav
• Joomla!
• Brightspace Core LMS
• Articulate 360
• Articulate Storyline
• Adobe Captivate
• Chamilo LMS
• Instructional Design
• Adult Education